Step 1
Review our Policy
Take a moment to familiarize yourself with our return policy. We offer a generous window of up to 30 days for returns from the date of purchase. Ensure the item meets our eligibility criteria and conditions for returns.
Step 2
Initiate Your Return
If you are not completely satisfied with your purchase, initiating a return is simple and straightforward. Please contact our customer service team at CustomerService@thomsonelectricsupply.com within 30 days of receiving your order. Provide your order number and a brief explanation of the reason for the return. Our team will guide you through the process and provide you with a return authorization and shipping instructions.
Step 3
Prepare Your Return
Once the return is authorized, customers will receive instructions on how to prepare their items for return. This may include repackaging the product in its original packaging, including any accessories, manuals, or tags, and ensuring it is in the same condition as received.
Ship Your Item
Step 4
Once your return is authorized and prepared, ship the item back to the address provided in the return instructions. If a prepaid shipping label is issued, attach it securely to the package. Otherwise, choose a shipping service of your choice and ensure the item is properly tracked. Retain the tracking number for reference until the return is successfully processed.